Company Overview:
Eco & Pana crafts original leather shoes that carry the soul of Bangladeshi heritage with a distinctly modern spirit. Designed in Dhaka and made for the world, each pair reflects timeless style, expert craftsmanship, and understated luxury. We believe in the power of design and storytelling to shape perception and build legacy.
Role Overview
You will be the frontline of the brand, handling customer communication, confirming orders, and ensuring a smooth buying experience.
Type
- On Site Job
- Gender : Only Male
- Location : Mugda, Dhaka
Attention: Dont apply from if are located long distance from Mugda, short distance is preferable
Key Responsibilities
- Reply to Facebook & Instagram messages quickly and professionally
- Respond to comments and customer queries
- Handle order confirmation messages & follow-ups
- Assist customers with product selection (size, design, price)
- Maintain proper conversation tone (premium, polite, confident)
- Coordinate with delivery & operations team for order processing
- Track daily conversations and basic order data
- Reduce confusion, increase conversion from inbox to order
Requirements
- Strong communication skills in Bangla & English (written)
- Experience using Facebook Page, Messenger, Instagram DM
- Fast typing and quick response ability
- Basic understanding of online selling / eCommerce
- Ability to handle multiple chats at the same time
- Problem-solving mindset
Compensation & Benefits
- Salary: 15,000 BDT/month
- 🎁 2 Festive Bonuses (Eid)
- 🚀 Performance Bonus (based on conversion & efficiency)
- 📈 Opportunity to grow into senior role
Apply now and be part of our journey — the future is calling, and it starts with you.
